No cell phones on the floor. I was in mid sentence and the customer service rep asked me to wait because she had to take a call (from her boyfriend.)

Forgetting that employees might not have people skills. You need to offer basic etiquette training instead of assuming your employees know how to be polite. Often they don't! Saying "Please, thank you, your welcome, my pleasure, and I'd be happy show you where it is" is the kind of language that creates repeat business and raving fans!

Do not act like you are in a hurry, even if you are! You want each customer to feel important. Stop, make eye contact, and listen carefully to what your customer is asking for and they will feel appreciated. This will also make them want to spend more money with you.

Try to avoid saying "No" to a customer. If they ask if you're open on Sunday and you're not, say "We are here to serve you Monday through Saturday Sir."

Tim Shurr author of Get Out Of Your Way: How to Eliminate Self-Sabotage and Win Your Life, says there are seven things that destroy customer service and you're employees better know what they are before entering the holiday season!

Learn to be okay with apologizing. Even if you didn't do anything wrong, telling someone you're sorry validates their frustration and suggests the desire to help them find a solution!

Tim Shurr, MA, CH is America's #1 Expert on Self-Sabotage. As an author, speaker, coach and trainer, Shurr specializes in helping people to eliminate the beliefs and behaviors that hold people back from experiencing a more pleasurable life.